Before the visit
Next week's appointments arrive from your hospital system, and each visit's coverage and approval has a named person settling it.
sehaXG Orchestration
Every case owned. Every hand-off tracked. Every wait visible.
Run the revenue cycle from the patient's first call to the payment in one place. Each case has an owner, a next step and a date; approvals hand off to billing; waits on doctors, Finance or Procurement are named and chased, so nothing stalls quietly.
In sehaXGWork
OrchestrationIntelligenceAI agents
Built around your team
Money slips at the hand-offs. Orchestration closes them.
Most revenue teams are good at the parts they own. The trouble starts where work crosses a line: from booking to approvals, from approvals to billing, from billing to a doctor or a purchasing desk. sehaXG writes down who has the case at every crossing, so the manager no longer has to walk the corridors and ask.
Read: Every dinar has an ownerAfter approval
An approved service becomes billing's next step, due before the approval ends.
Waiting on
Who holds the case, since when, and when to chase next, for every wait in the hospital.
HOW THE WORK IS RUN
From the first call to the payment.
Each tab is a real sehaXG screen.
Every case owned
A name, a next step and a date.
Every piece of revenue work has one owner, what happens next and when. The Team panel shows each person's active, overdue and blocked work, and anything left without an owner.
- Owner, next step and follow-up date
- Workload by person
- Nothing left without an owner
A closer look
Every case owned. Every hand-off tracked.
From the first call to the payment: owners, hand-offs and waits, then the intelligence and agents that build on them.
Before the visit
Start with next week's appointments.
Import the appointment list from your hospital system and every planned visit has its coverage and approval assigned to a named person, before the patient arrives.
- Next week's visits from your hospital system
- Coverage and approval status per visit
- A named person settling each
From approval to bill
Approved means billing already knows.
The moment an approval is recorded, billing has a work item to bill the approved service, with the approval's end date on it. A service given is billed; a service that slips shows before the approval lapses.
- A billing item for every approval
- Due before the approval ends
- Default owners per payer
Every wait on the record
One case, every party it is waiting on.
An approved hip replacement waits on Finance to buy the implant and on the surgeon to confirm a date. Each wait is recorded on the case with when it was asked, each chase by email or phone, and when to chase next.
- Waits on departments, clinicians or colleagues
- Chases logged with channel and date
- Resolved with the evidence that closed it
Waiting on
Every open wait in the hospital, by who holds it.
Finance, the treating doctors, Procurement: every open wait grouped by the party holding it, with the oldest wait, the median and how many were resolved this week, and which ones are due a chase today.
- Grouped by party, oldest first
- Median wait against last week
- Chases due today, highlighted
Owners
Everyone's work, and nothing without an owner.
Each work item has a next step, an owner and a follow-up date. The Team panel shows each person's active, overdue and blocked work, so a manager can rebalance the day in a minute.
- Next step, owner and follow-up on every item
- Workload by person
- Unowned work counted, at zero
Escalation
When waits pile up, the manager hears about it.
Revenue intelligence watches the waits too. When several cases pile up on one desk, it raises the pattern with the affected waits attached, so the conversation with that department starts from facts.
- Waits piling up on one party, detected
- The affected cases one click away
- An owner for the finding itself
AI agents
Agents work inside the same cases.
When an agent checks a status or submits a claim, an authorization request or an appeal, it does it on an owned case and records what it did. What it can't finish goes back to the owner with what it found.
- Agent steps recorded on the case
- Exceptions returned to the owner
- Approval points your team sets
sehaXG / Revenue workspaceSynthetic demo
AI agent activity
Digital follow-up, with a clear record.
sehaXG digital agentCase XG-0248 · Claim follow-up
Paused- 1Read the permitted case contextWithin the approved task scope
- 2Check the digital payer statusWithin the approved task scope
- 3Request review of the next actionHuman review before submission
- 4Submit the approved packageAuthorized digital channel
- 5Record the receipt and outcomeWithin the approved task scope
Activity record
01
Case scope verified
02
Preparing context
Submission requires approval
The reviewer sees the evidence and intended destination before the agent continues.
Illustrative product experience · No patient data
A little more clarity
Your questions,
answered.
What does 'every case has an owner' mean in practice?
Each piece of revenue work, from a visit's approval to a denial, has one named person, a next step and a follow-up date. Default owners can be set per payer, so approvals and billing items land with the right person the moment they are created.
What happens when a case waits on someone outside the revenue team?
The wait is added to the case: who it is waiting on (Finance, a treating doctor, Procurement or a colleague), what they need to do, when it was asked and when to chase. Each chase is logged; when the wait is resolved, the evidence is recorded with it.
How does an approval reach billing?
When an approval is recorded, billing gets a work item to bill the approved service, owned by the person your team names for that payer and due before the approval ends.
How does a manager see work that is stuck?
Waiting on shows every open wait by who holds it, and Revenue intelligence raises a finding when waits pile up on one party, with the affected cases attached.
What do the AI agents do, and what don't they do?
They check claim and authorization statuses, and prepare and submit claims, authorization requests and appeals through digital channels, inside the cases your team owns. They stop for a person wherever your rules say so, every step is recorded with the case, and they don't make phone calls: a case that needs a conversation goes to its owner.
Let’s move forward
See the case that stalled, with an owner on it.
Bring the approval that lapsed or the case that sat with another department. We'll walk it from the first call to the payment, with its owner, its waits and its next step.
Request a demo